Customer Service
Excellent customer service system to ensure high competitiveness
Data
service
• Customer-background data analysis for retention of customers
• Best partners for financing, leasing and insurance in subdivided industries
• Distribution operation and maintenance data statistics
• Customer-background data analysis and retention
Differentiated service model
• Selection of type of service on the APP side
• Post-market modular upgrading beyond standardized products
• Butler service and push
Customer financial
support
• Comprehensive financing and insurance plans
• Digital integration, real-time experience
• SINGAUTO's customized version representing competitive financial products
• Separate sales model of car and electricity
Derivative service network
• A service and maintenance network to gradually cover the global market
• Partners distributed in the sentire market segment to ensure the coverage of remote area
• Initial 50 service networks: Expanding to 200 service networks in 2 years
Agile and Efficient Organizational Structure
Starting from customer demands to create an organizational structure for a full lifecycle solution from products to operational management and terminal value-added services
Planning
strategy
Engineering
development
Software &
Intelligence
Supply
chain
Manufacturing
Products &
Brands
strategy
Project
management
System
development
Production
purchasing
ME
Product
definition
Product cycle
planning
SMT
Automatic
driving
Nin-production
procurement
Manufacturing
Brand and
media
Policy
research
Vehicle
performance
Intelligent
networking
Quality
digitization
Homologation
test
CRM
Engineering
support
EIC system
Sales &
Networking
Customer
Service
Data
service
Public
relations
Finance
Personnel and Operations
